Privacy

PACLOCK's Privacy Policy

Updated April 20th, 2020
PACLOCK's Privacy Policy Describes how PACLOCK collects, uses, and shares your personal data.

What Personal Data We Collect And When And Why We Use It

When we collect information

We collect information about you if you place an order with us (directly or through Amazon)

We will collect your personal data via the following methods:

  • By recording details you provide to us – e.g. your communications with us through emails or calls, and/or
  • Your Amazon account and order.

Personal data we collect and use if you place an order with us

Category of Personal Data

Further information about the category

Contact information

Names, addresses (including address history)

The legal basis for using your personal data

We will only collect and use your personal data where we are satisfied that we have an appropriate legal basis to do this. This may be because:

  • you have consented to us using the personal data for example by placing an order with us;
  • our use of your personal data is necessary to perform fulfillment of an order with you; and/or
  • our use of your personal data is necessary to comply with a relevant legal or regulatory obligation that we have for example fulfilment of a court order.

If you would like to find out more about the legal basis for which we process personal data please contact us at data-protection@paclock.com

Personal Data Processed

Reason for Processing

Legal Justification

Names, addresses (including address history)

To ship your order to you

Consent, or necessity for performance of a contract

 

Sharing Your Personal Data

We share your information in the manner and for the purposes described below:

  1. within Pacific Lock Company, where such disclosure is necessary to provide you with our services or to manage our business;
  2. with third parties who help manage our business and deliver services. These third parties have agreed to confidentiality restrictions and use any personal data we share with them or which they collect on our behalf solely for the purpose of providing the contracted service to us. These include shipping services, such as FedEx, USPS, etc;
  3. with our regulators, to comply with all applicable laws, regulations and rules, and requests of law enforcement, regulatory and other governmental agencies

Transferring Personal Data Globally

We do not share your data globally.

How We Protect And Store Your Information

Security

We have implemented and maintain appropriate technical and organizational security measures, policies and procedures designed to reduce the risk of accidental destruction or loss, or the unauthorized disclosure or access to such information appropriate to the nature of the information concerned.

Storing your personal data

We will store your personal data for as long as is reasonably necessary for the reason, as explained in this notice, for which it was collected. In some circumstances we may store your personal data for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, accounting requirements.

Incident Reporting

Our customers count on our products and services to support their interests each and every time. This includes protecting the information related to these products and services and ensuring timely reporting when this information is compromised or exposed to unauthorized parties.

What you can expect from Pacific Lock:

  • “Compromise” is defined as unauthorized access, inadvertent disclosure, known misuse, loss, destruction, or alteration of information provided by Pacific Lock other than as required to perform agreed to scope of work
  • Take appropriate and immediate actions to investigate and contain the incident and any associated risks
  • Pacific Lock personnel must coordinate all cyber incidents with the Pacific Lock Computer Incident Response Team (PAC-CIRT). The PAC-CIRT will work with impacted programs to make all required cyber incident notifications.

What Pacific Lock can expect from you:

  • If you have reason to believe that information was hacked, leaked, or otherwise compromised, then Pacific Lock expects you to contact us with details and work with us to gain the needed information in order to identify and resolve the issue.

 

If you believe that your information has been compromised, please contact data-protection@paclock.com with the details of the incident.